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# Rewards wallet

Planners pay nothing to use MeetingWorks, and booked business can earn you rewards. Your wallet shows what you have earned and what is on the way.

## How rewards work

When a hotel pays its commission on business you booked through MeetingWorks, a reward is credited to your wallet. MeetingWorks keeps none of the commission. A reward usually credits 3 to 18 months after the stay, because that is when the hotel pays.

Your wallet separates two balances:

* **Pending**, meaning rewards tied to bookings whose commission has not been paid yet.
* **Credited**, meaning rewards you can redeem now.

A reward expires 24 months after it is credited, so redeem it before then. The clock starts per credit, on the day it lands.

## Who is paid

By default, rewards are paid to your company, which keeps you clear of any gift-policy concern. You set and change the payee in Settings. Name your company there before you redeem.

## Redeeming

Request a payout of your whole credited balance from the wallet. Depending on who the payee is, you can take it as:

* **Account credit**
* **Bank transfer**
* **Gift card**, if your company's gift policy allows it

You can have one redemption request open at a time. If the redeem button is off, the wallet says why, usually because you have nothing credited yet or because your company is not named in Settings.

## A note on subscribing hotels

A booking with a hotel that subscribes to MeetingWorks earns no rewards, because a subscription replaces the commission a reward would come from. Whether a hotel subscribes never changes where it ranks on your shortlist.

## Earning history

The wallet lists your recent reward movements, newest first, showing what each one did to your pending and credited balances, and what earned it.